Delivery & Returns
STANDARD UK DELIVERY
Free shipping
Approximately 3-7 working days
STANDARD EU DELIVERY
£5.00
Approximately 4-15 working days
If your order includes both pocket squares and cushions, the shipping cost for the cushion will be applied.
Important notice for European customers:
Before 31st January 2021, goods could move freely between the UK and the EU without import taxes. After Brexit, the same charges that apply to goods bought online from non-EU retailers now apply to online shopping from the UK. Your order may incur import duties and taxes when it arrives at the destination country. Customers are responsible for paying these and they are normally charged directly through the delivery courier in the country in which the parcel is being delivered. Import duties and taxes vary by country, so we are not able to provide an exact estimate for you. Please speak to your local Customs Office if you have any queries regarding this.
STANDARD INTERNATIONAL DELIVERY
£10 for pocket squares
£25 for cushions
Approximately 6-16 working days
If your order includes both pocket squares and cushions, the shipping cost for the cushion will be applied.
We aim to dispatch orders within 1 to 3 working days upon receipt of your order.
Your order will be delivered to the shipping address specified when you place your order. Changes cannot be made to the shipping address after the goods have been dispatched.
Delivery times are not guaranteed and are to be used as a guide only and commence from the date of dispatch. Bivain is not responsible for any delays caused by the customs clearance process. Please note that the shipping rates are not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination country. All orders are shipped DDU (Delivered Duty Unpaid).
All orders must be signed for at point of delivery. If your order is returned because no signature was obtained or we cannot gain access to your property, you will be responsible for all return and re-delivery charges. If someone unauthorised signs for your purchase at the address you have given us, it will not be the responsibility of Bivain.
Delivery time is subject to product availability and clearance of your payment.
All goods are subject to availability. If on receipt of your order, the goods you have ordered are not available in stock, we will inform you as soon as possible, and either offer an alternative product of the same value as your purchased item(s) or refund you for any sum that has been paid by you for the goods.
We reserve the right at any time to modify or discontinue products without notice at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our products.
We reserve the right to cancel your order if an item was listed at an incorrect price or description.
RETURNS
If you wish to return your purchase, please following these instructions:
- Email customerservices@bivain.com quoting your order number as soon as possible,
- Package the goods securely and send them back to us via recorded delivery with enclosed order invoice.
All items must be returned in an unused, saleable condition in their original packaging and hang tags within 28 calendar days of the purchase date.
Please note that you will be responsible for the costs of returning the goods to us. There will be no refunds for delivery charges.
Refunds will be processed within 14 days of receipt of the goods to the same card used to pay for your purchase.
Please retain your proof of postage for returns. We cannot be held responsible for parcels lost in transit.